Graduate House invites applications for the position of Front Desk Attendant (FDA). Front Desk Attendants are supervised by the Graduate House Service Coordinator and also report to the Assistant to the Dean, Administration & Operations (ADAO) and work closely with members of the office staff to promote a community conducive both to study and collegial interaction.

Front Desk Attendant (2 Positions)

Responsibilities of the FDA
> Reprogramming/replacing security fobs and keys for residents in accordance with Graduate House protocols and procedures;
> Facilitating move-ins for incoming residents and check-ins for guests and processing move-outs;
> Receiving deliveries and accurately tracking parcel pick-ups by residents;
> Assisting with the borrowing and returning of carts and other equipment;
> Recording event sign-ups and payments for residents, including handling cash;
> Responding to phone, email, and in-person inquiries with high degree of professionalism;
> Redirecting emergency maintenance, safety and other urgent matters immediately to appropriate staff;
> Representing Graduate House at Student Housing Fairs, as needed;
> Assisting with Move-in days, as needed (May 1st, September 1st);
> Attending monthly staff meetings and one-to-ones;
> Completing daily report logs;
> Additional duties, as required.  

What we're looking for
> A full-time student (undergrad or graduate)

> Experienced working with students, in student services/government and/or residence life;
> Trained in First Aid training and mental health first aid (e.g. SafeTALK), or willing to be trained;
> Experienced working in a fast-paced environment, with constant interruptions and competing deadlines;
> Experienced with computers, including word-processing, data bases (e.g. Excel, Access, StarRez), mail merge; and
> Available for shifts between 1:00pm and 11:00pm Monday to Friday and 12:00pm and 6:00pm on Saturdays and Sundays. Must be able to take a combination of day time and night time shifts.


Hiring Information

> Interested applicants can submit a cover letter and resume to Alim Alarakhia at
> More information can be found on the CLN website: Job #:128616

Application Timeline
> Applications Close: January 31st, 2019 @ 4:00pm 
> Start Date: February 5th, 2019


More Information

Hours of Work
Each Front Desk Attendant is typically scheduled for 2-4 shifts per week. The shifts are 1:00pm-6:00pm and 6:00pm-11:00pm on Monday to Friday. On the weekends the shifts are 12:00pm to 6:00pm. FDAs are expected to be available to work a combination of day, evening, and weekend shifts.

The Front Desk Attendant position is paid $16.50 per hour. Pay includes 4% vacation pay and is subject to deductions required by law.

Job Description
> Front Desk Job Description 2019