The Service Desk is operating it's regular hours:
Monday to Friday: 9am to 11pm
Saturday and Sunday: 12pm to 6pm
For general inquiries, we ask that you email the front desk firstname.lastname@example.org or call 416-946-8881, rather than attend in person.
For the safety of our staff, the Front Desk will continue to accept parcels and mail, but hot food deliveries or grocery deliveries must be delivered to the Food Delivery Drop off table by the front doors.
You will only be eligible for a full refund if you cancel your application before you are extended an offer of residence. After you have been extended an offer of residence, your application fee will be non-refundable.
If you have already received an Offer of Residence from us during the summer, but have chosen to re-join our Applicant List by our specified deadline, then your application fee(s) will be refundable up until you receive another Offer of Residence. After you receive another offer, your application fee(s) will be non-refundable.
Cancellation requests can be submitted through the StarRez portal under your Graduate House application.
Health & Safety: Current Residents
If you experience flu-like symptoms, or if you suspect that you are ill, please self-isolate and fill out the following form to report your illness to the Residence Life Office. Please do not attend the front desk in person if you feel ill. A member of the Residence Office will follow-up with you.
You should also call Telehealth Ontario: Toll-free 1-866-797-0000 and follow their advice, or the advice of your healthcare provider.
We have a range of online programs that are available to students currently in residence at Graduate House. These are advertised through our resident-only Facebook Page and on our Events page. Our Residence Advisors and staff are working to ensure that you continue to have opportunities to connect with other residents through socially-distant means, including video-chats, games, innovative online programs, and more.
Please rest assured we will continue to maintain security for our residents. Additionally, as an essential service, Campus Police continues to operate on campus and are available for assistance if needed. Since the beginning of March, we have been frequently disinfecting high touch-points and high-traffic areas throughout Graduate House in response to COVID-19.
The safety of our residents and staff is paramount. We will continue to reduce risk any way we can, including implementing the following:
- Many of our staff are working remotely when possible
- Moving furniture and limiting number of people in each common space
- Converting double rooms to singles
- Installation of hand sanitizing stations on each floor, near stairwells, elevators, and common areas
- Replacing common area (CCR, etc.) faucets and toilets with touchless devices
- Installing wave (touchless) activated door openers
- Comprehensive COVID signage plan
- Protective Barriers at Service Desk
- Frequent disinfecting of high touch points throughout building common spaces
- Screening questions for maintenance request
- Safety protocols for staff, contractors, and trades people
- Requirement of COVID safety plan from vendors
- Provision of PPE for staff and student kits
- Food Delivery Drop off station
- Contracted COVID response team
- Tracking and reporting of PPE at unit level to Central
- RA virtual support for students
We have posted signs on all entrance-way doors at Graduate House noting that all University of Toronto buildings have restricted access.
We ask that residents help us to keep the building safe by following U of T guidelines on handwashing and social distancing. Additional information about ways to keep safe can be found in the U of T COVID-19 FAQ.
All University of Toronto buildings are closed to the general public as of 11:59pm on March 17th, 2020.
At Graduate House, no guests are permitted. Caregivers and those helping students moving out of residence are excepted between the hours of 9am and 6pm on weekdays or 12pm and 6pm on weekends. These guests must sign-in and sign-out at the front desk and may not stay overnight.
Physical distancing is one of our most powerful tools to prevent the spread of COVID-19.
As advised by Public Health Ontario, everyone should do their best to avoid close contact with other people — close contact includes being within two (2) meters of another person.
As such, we insist that you refrain from social gatherings. Thank you for your continued co-operation as we work together to keep this space clean and safe for all residents and staff.
Yes, we're planning to have students in residence at Graduate House this fall. With guidance from public health authorities and experts at the University of Toronto, residence at Graduate House may look different than it has in the past. But we know that for many students, residence is an important part of the graduate student experience and we look forward to welcoming you to Graduate House this fall.
More information regarding plans for Fall 2020 will be made available soon.
No. For Fall 2020, in line with guidance from public health authorities, there will be no double rooms available at Graduate House. There will only be single and premium rooms available. You can read more about our room and suite types here.
The University has developed Principles for 14-day mandatory quarantine for students entering Canada as part of the broader UTogether2020: Roadmap for U of T.
International students travelling to Graduate House from outside of Canada will need to fulfill the 14-day mandatory quarantine period before moving into residence. The University will be providing quarantine accommodations to students who need to fulfill this requirement. Information about these accommodations can be found here.
We are implementing measures to ensure safe access to our common spaces and amenities. This includes enhanced cleaning, additional signage, limiting capacity, and spacing of furniture. We may be required to limit access to these spaces as per public health guidelines.
If you cannot come for September but hope to come later in the academic year, you can submit an application to Grad House via StarRez and request to move-in later in the academic year. On our application, you will have the option to request a specific move-in date in Fall 2020 or apply to the Winter 2021 residence term.
While we will do our best to accommodate your requested move-in date, please note that all requests are subject to availability and may not be guaranteed. If you are extended an offer of residence, you may be assigned a move-in date that is earlier or later than your requested date. If you have any questions about the status of your application, you can track your place on our applicant list or reach out to us at email@example.com.
At the end of Fall 2020, we expect to release our first round of offers for the Winter 2021 residence term. If we're able to extend you an offer of residence for winter, we will reach out to you then to let you know. We would also encourage you to keep track of your place on our Applicant List leading up to the winter term. Otherwise, during November or December, you are also welcome to reach out to us at firstname.lastname@example.org to inquire about the status of your application.
Please be advised that we will be sending updates and notifications to the email address that you have registered in ACORN, which may be your UTmail+ email address or your personal email address. If in doubt, please visit ACORN or email email@example.com. You should also add ‘firstname.lastname@example.org' to your ‘safe senders’ list to avoid our messages being filtered as spam.
If you foresee having difficulty making your occupancy fee payments due to COVID-19 or other unexpected circumstances, please reach out (email@example.com) so that we can work together to support your continued residency at Graduate House.