We pride ourselves in providing quality and timely service to our residents. If you need support regarding maintenance or the provided high-speed Wi-Fi, please let us know.
All maintenance requests must be submitted through the StarPortal system. We work to complete maintenance requests as soon as possible. Once submitted, make sure to log in to StarPortal to check the status of your request.
- Login with your UTORid and password
- Click the Maintenance tab in the top menu bar
- Scroll down and click the ‘New Job’ button
- Under Room Category, select if you are reporting a maintenance request for your room or a shared space, and click on your room number to highlight it
- Select your maintenance report category and item
- In the Description box, describe the nature of your issue
- Confirm whether you agree to allow a staff member into your room when you are not present by checking the checkbox
- Lastly, to submit your request, click 'Save Request'
- Afterwards, you can view your saved maintenance requests at the bottom of the Maintenance page
Have a specific issue?
A thermostat on the wall inside the living room area controls the temperature in your suite. Simply adjust the thermostat to a temperature agreeable to everyone in the suite (understanding that this may require some negotiation, and may form part of your Suitemate Agreement). Do not set the thermostat to extreme temperatures as this will not make your suite cooler or warmer any more quickly.
- The red dial controls heating and will only work during the winter.
- The blue dial controls cooling and will only work during the summer.
- During the seasonal transition period (approx. May & October), the building will be on neutral mode and neither heating nor cooling will be available for a limited period of time. The fans will continue to move air, but the thermostat reading will not be accurate.
- Fans and heaters can be borrowed at the Residence Services Desk.
If there are problems with temperature control, please fill out an Online Maintenance Request.
Vacuum cleaner bags can be obtained free of charge from the Office; simply fill out an Online Maintenance Request. Check your vacuum bag periodically since the vacuum works more efficiently if you change the bag before it gets full. Also, remember that your vacuum is not a “wet vac” and can only be used for dry dirt and dust.
For emergencies, please immediately notify the front desk (416-946-8881) or the RA on Call (416-800-6068) if it is after hours.
Examples of emergencies include:
- Power outages
- All elevators out of order
- Hate-motivated or gang-related graffiti vandalism
Dispose of food waste and excess hair in the garbage and not down any drain. Do not put anything other than toilet paper in the toilets since they clog easily. Dispose of feminine hygiene products, Q-tips, dental floss, food, and paper towels in the garbage.
If any of your overhead lights or lamps need replacing, just fill out an Online Maintenance Request.
Residents are responsible for providing their own shower curtains. Make sure that you install a long enough shower curtain, keep it closed when you are showering, and dry the floor after you have finished. Residents will be held responsible for the cost of repairing water damage on the bathroom walls that will result if you are not careful.
Report any use of fire extinguishers to the Graduate House Office via an Online Maintenance Request. If you are missing a fire extinguisher in the kitchen area of your suite, please let us know. Tampering with the fire extinguishers is prohibited. Such tampering may set off the fire alarm and will result in sanctions. Only use a fire extinguisher in the event of a fire.
Recycling & Compost
At Grad House, we're committed to reducing our environmental footprint by diverting waste through our recycling and composting program. Look for the signs in our recycling and compost rooms to help you with sorting your recyclables into the correct bins. For more information about can recycled and composted, view the informational poster below.
At Grad House, each suite is provided with two recycling bins. Paper should go into the blue bin and recyclable containers should go into the grey bin. Then, you can bring your bins to the recycling and composting room on your floor and empty them out into the corresponding, larger bins. We have signs above each bin to help you identify what goes where.
A container is anything that has held food, or other solids, liquids, or gases, such as soaps or hair spray. For example, egg cartons and milk bags are considered containers and should be placed in the blue bin labelled “Containers” in the recycling room.
Taking a moment to give your recyclables a rinse will ensure that they end up being processed and recycled. If you put un-rinsed containers into the recycling bin, any food residue can contaminate other clean recyclables in the bin and prevent the entire load of recyclables from being processed.
No, black plastics are non-recyclable. Put any black plastics, such as cutlery and food containers, in the garbage.
Flatten cardboard boxes and place them beside the recycling bins in the recycling/compost rooms. Don’t place cardboard inside the bins, as they are recycled separately from other items.
Any electronic waste or other hazardous waste can be disposed of at one of the city’s Drop-Off Depots. Please do not place these items in the garbage or recycling, as they may contain hazardous materials that shouldn’t be placed in landfills. You can also bring any items that are in good condition to the UofT Swap Shop. Batteries can be recycled on campus at the following locations.
Residents at Graduate House are provided with secure wireless internet, through the UofT Internet Network. Residents also have access to an Ethernet Port for a wired connection. Please note that the use of personal routers is prohibited.
Graduate House uses the same Wi-Fi as the rest of the University, so if you’ve accessed UofT Wi-Fi before your should already be set up to use it.
If not, while we can’t give detailed instructions for every type of device here, if you can access the web using cellular data or some other means such instructions are available for most popular devices at https://wireless.utoronto.ca/connect.
Failing that, the SSID (or network name) that you want to connect to is “UofT”. You’ll need to use WPA2 Enterprise security. Authentication (EAP) is PEAPv0, also known as PEAP with MSCHAPv2. Your login name will be your UTORid and your password will be your UTORid password. You may need to accept a certificate from “radius.wireless.utoronto.ca”.
Every bedroom in Graduate House has an ethernet jack that you can use to connect your computer or other wired device. If there’s a wireless access point (“WAP”) in your room – a small white box on the wall near the floor – the jack you want to use is the yellow one on the bottom of the WAP. If not, there should be a jack in the wall of your room marked with blue plastic. Note that the ethernet and phone jacks at Graduate House are the same size, so make sure you’re using the right one! The phone jack is generally marked with red plastic.
To configure your computer, again, we can’t give detailed instructions for every operating system. But what’s important is that your computer be set to get its IP address and its DNS information automatically through DHCP. Once you’ve done that and connected your computer, start your web browser and try to go to any website – you should be redirected to http://resnet.utoronto.ca/ . (If the redirection doesn’t work for you, try manually entering that URL and see if that works – some computers detect the redirect as somebody trying to hijack your connection and block it.) Until then, it’s normal for your computer to report that it has no internet access or “limited” internet access. At that page, you’ll be asked to enter your UTORid and password (you’ll only need to do this once per device). You’ll then be asked to restart your computer. Do so, and you should then have full internet access.
If your device can neither authenticate via WPA2 Enterprise over wifi nor register with ResNet over ethernet, then we’re afraid you won’t be able to use that device at Graduate House. Unfortunately, this includes many popular home devices such as Chromecasts, some network printers, etc.
We don't provide detailed instructions for every operating system, but what’s important is that your computer be set to get its IP address and its DNS information automatically through DHCP. Once you’ve done that and connected your computer to the blue jack, fire up your web browser and try to go to any website – you should be redirected to http://resnet.utoronto.ca/. (If the redirection doesn’t work for you, try manually entering that URL and see if that works.) Until then, it’s normal for your computer to report that it has no internet access or “limited” internet access. At that page, you’ll be asked to enter your UTORid and password (you’ll only need to do this once per device). You’ll then be asked to restart your computer. Do so, and you should then have full internet access.
At Graduate House, you can access the UofT Wi-Fi signal throughout the entire building. Each bedroom also has access to an Ethernet Port for a wired connection (If your bedroom has a white WAP box, you should use the Yellow colored port for a wired connection- otherwise, you can connect directly to the Ethernet Port on the wall).
All devices that are connected to the UofT network will have to be authenticated before use. to do this, use your device to visit any webpage and you should be redirected to http://resnet.utoronto.ca – try typing that in if the redirect doesn’t work. Once you’ve registered at that page with your UTORid and password, you’ll be asked to restart your computer, you should only need to do so once – You will then be able to access the Internet. Please note that the use of personal routers is prohibited.
If you’ve tried these instructions but still can’t get connected, help is available.
The Resnet IT Specialist is typically available between 10am - 6pm Monday to Friday. Any other time, send an e-mail to email@example.com with a detailed description of the problem.
He can also be reached by e-mail at firstname.lastname@example.org. For problems accessing the Wi-Fi, you can also contact Robarts Library’s Information Commons Help Desk at 416-978-HELP (4357).
All routers have been rebooted after a power outage caused the Wi-Fi to have reduced speed. Internet should be working normally. If your Wi-Fi is running slowly, email email@example.com.
We understand there has been more Wi-Fi related issues in the building so we have asked for the router to be reset, which has been done this morning. Wi-Fi speed should be improved now but if you are having issues, please email firstname.lastname@example.org with the following information:
- Whether you're trying to connect to the wifi or via ethernet
- Your UTORID
- Your room
- Your device's MAC Address (if you know how to find it)
- The type of device(s) you're using
- As thorough a description of the problem as you can provide
We are working closely with Information Systems Technology at UofT to help diagnose what is causing these issues and outages. When we receive more information from them, we can communicate this out to the community.