We pride ourselves in providing quality and timely service to our residents. If you need support regarding maintenance or the provided high-speed Wi-Fi, please let us know. 


Maintenance

All maintenance requests must be submitted through the StarPortal system. We work to complete maintenance requests as soon as possible. Once submitted, make sure to log in to StarPortal to check the status of your request.

Instructions

  1. Login with your UTORid and password
  2. Click on "Maintenance" in the top menu bar. If you don't see it, then check the menu dropdown (click on the 3 white lines in the menu bar).
  3. On the maintenance page, scroll down and click the ‘New Job’ button
  4. Under Room Category, select if you are reporting a maintenance request for your room or a shared space, and click the room number to highlight it
  5. Select your maintenance report category and item
  6. In the Description box, describe the nature of your issue
  7. Confirm whether you agree to allow a staff member into your room/suite by clicking the checkbox
  8. Lastly, to submit your request, click 'Save Request'
  9. Afterwards, you can view your saved maintenance requests on the Maintenance page

Have a specific issue?


Major Maintenance & Construction Projects

We are always working on improving and upgrading our facilities at Graduate House. Click on a project below to find out more details. 


Recycling & Compost

At Grad House, we're committed to reducing our environmental footprint by diverting waste through our recycling and composting program. Look for the signs in our recycling and compost rooms to help you with sorting your recyclables into the correct bins. For more information about can recycled and composted, view the informational poster below.


Internet

Residents at Graduate House are provided with secure wireless internet, through the UofT Internet Network. Residents also have access to an Ethernet Port for a wired connection. Please note that the use of personal routers is prohibited.   


Trouble?

If you’ve tried these instructions but still can’t get connected, help is available.

The Resnet IT Specialist is typically available between 10am - 6pm Monday to Friday. Any other time, send an e-mail to network.gradhouse@utoronto.ca with a detailed description of the problem.

He can also be reached by e-mail at network.gradhouse@utoronto.ca. For problems accessing the Wi-Fi, you can also contact Robarts Library’s Information Commons Help Desk at 416-978-HELP (4357).


Wi-Fi Updates